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RG Email Sidebar: Latest Release Notes
and Knowledge Base Updates

3 min read


Note

Also see this Revenue Grid Docs article for full Revenue Grid solution release notes

 

Note

The Revenue Inbox solution got fully rebranded. Now it is regar as a specific license type of the Revenue Grid solution. This branding change does not affect the solution’s existing customers or end users in any ways

 

 


2211 Release notes

Released on: November 26, 2022 (Fast prod environment)

 

2211 New features and improvements

1. Synchronize any folder from your mailbox

By default, RG Sync Engine synchronizes only the emails from the Inbox and Sent folders. But per the specific customer’s requirement, we implemented the synchronization of the mailbox Archive folder to Salesforce by adding a new parameter “SyncArchiveFolder” to the setting “ExchAdditionalEmailFolders”. Big enterprise customers can request the synchronization of the emails from other mailbox folders by submitting a corresponding request to the RG Support team.



2. Handle sync issues in the new RG Admin panel interface

Improved the handling of sync issues by adding this feature in the new Revenue Grid Admin panel interface. Now, the admins can address any user-specific sync issues in Settings > Administration > Users.

Note that this feature is not yet available to the Add-In-only users.



3. Admin panel improvement: more convenient filtering of sync issues

Ensured that admins can reset the specific settings within a tenant or organization, reapply them globally for all users, and allow users to modify the settings that were applied globally from the Administration panel in Revenue Grid.

Note that this feature is not yet available to the Add-In-only users.

 

 

2211 Bugfixes

1. A Time Slots reliability fix: ensured that users can remove the selected time slots on the booking confirmation page opened on a mobile device.

2. Improved the notifications in the new Administration panel in Revenue Grid, so now they are more meaningful and user-friendly.

 

The update also includes several minor bugfixes, UX/UI improvements, as well as customer-specific updates.

 


2210 Release notes

Released on: October 29, 2022 (Fast prod environment)

 

2210 New features and improvements

1. New Sync Settings page

Finished updating the interface of the Sync Settings page to ensure even better usability and convenience.

For now, the updated Sync Settings page is accessible only from the Revenue Grip web platform. Please, note that the updated Sync Settings page is not yet available to the Add-In-only users. Learn more…



2. Select the date and time for your reminders

Now, you can select not only the date when you would like to get a stale thread reminder but also the preferred time for it to pop up.













3. Admin panel improvement: more convenient filtering of sync issues

Added the possibility of filtering the relevant events on the Sync Issues list by their Start date. Now, RGES Admins can add the Start date column using the drop-down filter menu “Columns” and filter the sync issues accordingly in the admin panel.



4. Auto-create new Contacts in Salesforce with the pre-filled phone number

We added the possibility to auto-create new Contacts in Salesforce with a phone number field prefilled with the phone number provided by the invitee on the Book Me confirmation page.



5. Historical syncing of emails and calendar items from/to free email domains

By default, all free email domains are blocklisted from auto-syncing and records auto-creation, but we implemented an on-demand possibility to run the historical synchronization of the emails and calendar items sent from/to free email domains (gmail.com, yahoo.com, etc.). Big enterprise customers can request this feature by submitting a corresponding request to the RG Support team.

 

 

2210 Bugfixes

1. Time Slots booking page fix in MS Outlook 2013: ensured that empty slots are displayed as designed

2. Addressed the cause of an issue where the expected time of the next sync session was calculated with 1-minute inaccuracy. Ensured that the correct expected time of the next sync session is displayed

 

The update also includes several minor bugfixes, UX/UI improvements, as well as customer-specific updates.

 


2209 Release notes

Released on: October 1, 2022 (Fast prod environment)

 

2209 New features and improvements


1. Saving of attached files has become even easier


Improved the saving of attachments to Salesforce in RG Email Sidebar. We removed the “Add file” button in the end of the new item creation page. Instead, now the attachments can be saved by selecting the necessary files on the “Attachments” section at the top of the page

     




2. Submit your feedback about RG Email Sidebar


You can effortlessly submit your feedback about RG Email Sidebar with two mouse clicks right in the Add-In. Currently, users can report a problem or suggest a new feature by selecting the corresponding option “Give Feedback” on the Add-In’s menu

 





3. Saving all-day private events in Salesforce

Added the possibility to save all-day private Google calendar items in Salesforce.

In the out-of-the-box version of RG Email Sidebar, autosaving of calendar items marked as private in Salesforce is not supported. However, big enterprise customers may request private calendar items autosaving if their flow requires that by submitting a corresponding request to our support team

 

4. Default location prefilling on booking link creation page

Improved the usability of Book Me/Time Slots booking by implementing the prefilling of the default rooms on the link creation page. Now, users can set a default location on the Manage Book Me defaults page and it will always be automatically preselected in the Location field on creating new Book Me / Time Slots links.

 

5. On-demand possibility to hide Customization and Sync Settings pages

Per the big enterprise customer’s request, we implemented a possibility to disable the access to sync settings and customization for the customer’s employees. With this setting enabled, all the buttons and links leading to Customization and Sync Settings pages are hidden from the Add-In’s interface, and the users cannot access them and change any Book Me/ Time Slots and other objects’ defaults, etc.

To request the enabling of this on-demand feature for your organization, contact Revenue Grid support team by email

 

 

2209 Bugfixes

1. Time Slots booking page fix in MS Outlook 2013: ensured that empty slots are displayed as designed

2. Addressed the cause of an issue where the expected time of the next sync session was calculated with 1-minute inaccuracy. Ensured that the correct expected time of the next sync session is displayed

 

The update also includes several minor bugfixes, UX/UI improvements, as well as customer-specific updates.  


2208 Release notes

Released on: September 3, 2022 (Fast prod environment)

 

2208 New features and improvements

1. See when the next sync session will run

We ensured the possibility to see when to expect the applied changes and new objects to be synced in Salesforce. Refer to this article for more detailed information about Revenue Grid sync engine and syncing patterns.

 

  • To see when the next sync session will run, select any email, open RG Email Sidebar, and hover over the Information icon in the Add-In next to the “Email isn’t saved” status to see the estimated time when the next sync will take place

 

 

  • If the email is already saved, hover over the Information icon in the Add-In next to the “Email is saved” status to see the approximate time of the next sync session and the objects to which the Email/Event will be saved in Salesforce (e.g., Lead, Opportunity, Contact)

     

2. Link Outlook categories with Salesforce field values

Per the customer’s request, we implemented the on-demand possibility to link Outlook categories with Salesforce field values. With this feature enabled, the fields on Salesforce objects (events, emails, contacts, and tasks) are set based on the categories assigned in Outlook and vice versa. This feature is available for big enterprise customers. To enable this feature for your org, contact RG Support team.

 

3. Change the status of a deleted event instead of removing it from Salesforce

We implemented an on-demand possibility to preserve in Salesforce the calendar items if they are deleted or canceled in Outlook. With this feature enabled, if a calendar item is deleted or canceled in Outlook, it is still preserved in Salesforce with the status “Cancelled,” and the cancellation reason changes to “Customer Cancelled”. In this way, it is possible to keep track of all events, including the deleted ones.

 

4. Track unanswered emails with reminders and signals

Improved the tracking of unanswered emails: now, if you set a reminder for an email thread, additionally, a signal is automatically created. On the due date, you will get an email notification reminding you to follow up on an unanswered email in this email thread, as well as a signal in the RG Email Sidebar to ensure that this action is not omitted or missed. Learn more about [Revenue Signals] and how to [manage them in the Add-In].

 

5. Blocklisting is now available in the new RG Settings interface

Revenue Grid offers an automatic saving of Emails, Meetings/Appointments, and Contacts in Salesforce. To prevent the saving of items not intended to be saved in Salesforce, you can add the email addresses or email domains to Blocklist either in RG Email Sidebar or right on the Revenue Grid Settings web page.

Click to see an animation

 

 

6. Linking Rules page added to the new RG Settings page

Previously linking rules were only available in the RG Email Sidebar. In this release, this feature has been added to the new Settings interface in Revenue Grid web platform to ensure even more convenient Opportunities linking.

Click to see an animation

 

 

2208 Bugfixes

1. Fixed a spontaneous issue where on adding time slots for generating a link for sharing calendar availability, the selected slots in the calendar would appear displaced. Now the selected slots are always displayed as designed

2. Fixed an issue where it was impossible to create a Signal with the Due date from the past. Now, Signals can be seamlessly created with any dates from the past and future

3. Another improvement of the Book Me/ Time Slots feature UI/UX: now when all slots in the provided time span are occupied, the relevant notification is displayed to the invitee

 

The update also includes several minor bugfixes, UX/UI improvements, as well as customer-specific updates.

 


 

2207 Release notes

Released on: July 30, 2022 (Fast prod environment)

 

2207 New features and improvements

1. Per the customer’s request, we added the possibility to control who receives notifications about sync errors. Now, admins can exclude end-users from the list of recipients so they don’t get excessive/unnecessary notifications

2. Improved the design and usability of the General tab on the RG Sync Settings page: now users can conveniently manage the synchronization of different items (turn on/off, see the sync direction, etc.) on one page

>>> Click to see a screenshot <<<

 

3. Improvement of Revenue Grid Settings use convenience: now all relevant information about sync issues is available in one place – on the Issues tab in RG Sync Settings. The users can see the first occurrence date for a specific issue, object type, sync direction, object name, error message and easily contact the RG support team with the “Help me resolve this issue” button

>>> Click to see a screenshot <<<

 

4. Added the possibility to create new Signals right from RG Email Sidebar without the need to switch between email service and RG interfaces. On the New Signal page, users can specify the Signal’s title, due date, related object, owner, and description. Learn more…

>>> Click to see a screenshot <<<

 

5. Implemented the possibility to see when each user synchronized last time to improve the mass synchronization processes and troubleshooting. Now, in the Admin panel, RGES Admins can add the Last Synchronization Session column using the drop-down filter menu “Columns” on the “Users” tab and sort the relevant events on the Sync Issues list by their Last Synchronization Session.

>>> Click to see a screenshot <<<

 

6. Per the customer’s request, we implemented the possibility to distinguish between synced inbound and outbound emails. Now synchronized inbound emails are marked with “In” in the email subject, while synchronized outbound emails are marked with “Out” in the email subject

 

2207 Bugfixes

1. Ensured that Customization errors are now automatically resolved 5 min after they occurred. Now, the user does not necessarily need to take any manual actions to proceed using RG Email Sidebar

2. Minor Book Me, Time Slots fields improvement: ensured that on the first click on Save to SF Record, Save to Lead, or Contact fields, the forms are displayed as designed

3. Fixed the issue where Book Me/ Time Slots feature wouldn’t support America/Fort_Wayne time zone. Now, sharing calendar availability feature works as expected with all time zones

The update also includes several minor bugfixes, UX/UI improvements, as well as customer-specific updates.

 

 

2206 Release notes

Released on: July 2, 2022 (Fast prod environment)

 

2206 New features and improvements

1. Per customers’ requests, we implemented support for Salesforce Lightning templates use in RG Email Sidebar. Now, after clicking on the “Templates” button in the Sidebar, the users can choose what templates to see in the field “Template folder”: Salesforce Classic message templates or Lightning Experience email templates. Learn more about using email templates in RG Email Sidebar

2. Implemented the possibility to manage Revenue Grid Signals through RG Email Sidebar. Now, the relevant Signals are displayed in RG Email Sidebar for emails/events in read/compose modes, and users can manage them right from their email service client (mark a signal as Done/Dismissed, copy the signal link, open in Salesforce). Learn more about using Revenue Signals right from your RG Email Sidebar interface

3. Per the customer’s requirement, we implemented “SQL Server Always Encrypted” for both Add-In and Sync data transfers to encrypt secrets with a key possessed by the customer

4. Per the customer’s request, we improved Admin panel Sync issues troubleshooting by adding the possibility to track the date when a particular event Sync issue first occurred

5. We implemented the possibility to filter the relevant events on the Sync Issues list by their Start date. Now, in the Admin panel, RGES Admins can add the Start date column using the drop-down filter menu “Columns”

 

2206 Bugfixes

1. Improved the look of the Book Me/Time Slots dialogs by adding field borders to Attendees (required), Attendees (optional), and Slots fields

2. A minor Sidebar consistency UX fix: ensured that the “Inserting…” loader notification disappears as expected after an email template is inserted

3. Fixed the issue where after automatic log out from the Chrome extension, the users were requested to log in back to Google for multiple times and grant the required permissions

4. Fixed an issue where it was impossible to insert Salesforce email templates which have no Subjects into emails; we ensured that Lightning Experience email templates without subjects can be inserted, as designed

The update also includes several minor bugfixes, UX/UI improvements, as well as customer-specific updates.

 

 

2205 Release notes

Released on: June 4, 2022 (Fast prod environment)

 

2205 New features and improvements

1. Per a potential customer’s request, we implemented the possibility to auto-sync items located in custom mailbox folders/subfolders, all subfolders of the Inbox folder. Learn more…

2. A minor backend improvement for the Book Me feature: we extended Book Me confirmation notification with additional fields ServerSyncUserId; Notes; Location; OrganizerTimeZone; Phone. Learn more…

3. Per the customer’s requirement, we implemented an advanced records search mechanism, where Search By may be used for a combination of fields (tags)

4. Per the customer’s requirement, we implemented the following search system improvements: added the function Search by object type and the button Show more. Learn more…

5. An Auto-save all emails in a thread feature improvement based on customers feedback: implemented passing of special values from email fields populated by the users in Save dialog to all subsequent synced emails. Learn more…

6. Sync Settings > My Connectivity page improvement: to ensure that the users react to Sync connectivity loss, now the page shows a “Status: Lost” icon in the main menu if a Sync Connectivity problem occurred

7. Per a customer’s requirement, now when the “Disregard organizer’s calendar” checkbox is selected in the Book Me dialogue, any meetings booked by link recipient(s) will be marked in the Organizer’s calendar as Free

8. Based on a customer’s request, we implemented support for Gmail box aliases, now RGES recognizes them and processes relevant data seamlessly

 

2205 Bugfixes

1. Recurring Salesfoce Events syncing consistency fix: ensured that the “Can’t find specified timezone” error no longer occurs on handling Events set in the newly added Salesforce timezones

2. Fixed a Sidebar UX consistency issue, where the Reminder section was collapsed by default and its preferred state was not remembered. Now it works as designed

3. Ensured that Gmail box aliases are handled as expected for RGES users connected via Google Impersonated Access

The update also includes several minor bugfixes, UX/UI improvements, as well as customer-specific updates.

 

 

2204 Release notes

Released on: April 30, 2022 (Fast prod environment)

 

2204 New features and improvements

1. Due to a change in Google resources access permissions system, it is no longer possible to exclude any access types from RGES permissions granting. The corresponding permissions dialog was adjusted accordingly Learn more…

2. To improve involved APIs’ performance, we implemented automatic clean up of engagement tracking logs in the DB after a certain period. Learn more…

3. As a part of the overall Sync Settings overhaul, we changed the design of the Sync control buttons, making them more streamlined

>>> Click to see a screenshot <<<

4. Another Book Me functional improvement based a customer’s request, we implemented an optional possibility to make the system treat Tentative slots as Free instead of Occupied. This mechanics is managed Org-wide or for individual users, via the global setting ShowTentativAsBusy. Learn more…

5. We made RGES Customizations management smoother, by implementing seamless Customization saving and pushing, no Add-In restart is required anymore

 

2204 Bugfixes

1. Fixed an issue with timezones recognition for synchronized recurring Salesforce events that was causing an error “Can`t find specified timezone:

2. We improved the compatibility of RGES for Gmail with Mixmax and Boomerang extensions installed in Chrome to ensure flawless workflow

3. Ensured that notification pop up headers for Success, Warning, Error, Info are also translated into other languages, as expected

The update also includes several minor bugfixes, UX/UI improvements, as well as customer-specific updates.

 

 

2203 Release notes

Released on: April 11, 2022 (Fast prod environment)

 

2203 New features and improvements

1. Based on a customer’s request, we implemented the possibility to configure RG Meeting Scheduler scenarios (Book Me, Time Slots) integration with custom-built external applications via dedicated APIs. Learn more…

2. Per the customers’ requests, we implemented mass pushing of a Customization by the Admin on the Org level, so new provisioned end users also get it right away. We’ve also added an extra informative dialog with a mass push confirmation request

3. Implemented an optional “Only work with Calendar items” RG Email Sidebar usage scenario available for big Enterprise customers

 

2203 Bugfixes

1. Implemented the missing connectivity type “Impersonated access” for “E-mail configuration” >”My connectivity” on the updated Sync settings page

2. Also ensured that error notifications on the updated “My Connectivity” page include error codes information from connected systems, whenever they are retrieved

3. Ensured that the preferred expanded/collapsed state of Book Me / Time Slots dialogs’ fields is saved and applied each time the users open the dialogs

4. Another UI improvement of the updated “My Connectivity” page: ensured that the page’s widgets move down on page scaling

The update also includes several minor bugfixes, UX/UI improvements, as well as customer-specific updates.

 

 

2202 (Spring 2022) Release notes

Released on: March 19, 2022 (Fast prod environment)

Also includes 2111 HF1 and HF2 improvements and bugfixes.

 

2202 New features and Improvements

1. Added new controls to open Revenue Grid settings from Email Sidebar: A. Instead of the old Customization page, the button “Customization” now leads to RG settings; B. renamed the button “Open Revenue Grid” to “Open Revenue Grid in browser”; C. made the “Open Revenue Grid in browser” button always available

2. Sync Engine Email Server connectivity settings tab was moved to Revenue Grid environment, as a tab “My connectivity”. It has the same functions for O365 (OAuth), Gmail (OAuth), Exchange (credentials entry dialog), the look was redesigned to boost usability. MS Exchange logon config dialog as well as Impersonation status have also been moved to a dedicated tab on Revenue Grid settings web page

3. We’ve enhanced the design of Email Sidebar pop-up notifications, making them look more sleek. In addition, now it is possible to copy notification texts to find error solutions online

4. Per a customer’s request, implemented optional strict CRM records search on Emails capturing: retrieval of “equals” results only instead or “similar” results for linking, managed by global settings SearchMode, SearchCase

5. We’ve extended RG API capabilities to allow creating meetings with attendees in addition to appointments over API. Learn more…

6. Per a customer’s request, re-arranged Book Me generation dialog fields, increasing the feature’s user friendliness

7. Book me dialog improvement: based on customers’ feedback, made the name of the checkbox used to exclude parsing of organizer’s calendar more intuitive (“Disregard organizer’s calendar”) and improved the tooltip; also changed its location in the dialog

8. Implemented an optional setting that allows disabling meeting notes/invitee phone sync entered at the Booking page to the resulting Event, to meet specific customers’ requirements

9. Based on the customers’ requests, we implemented support for more phone number formats in the Sidebar, ensuring that formats with less than 12 digits like European ones also get processed correctly

 

 

2202 Bugfixes

1. Fixed a specific issue where a pre-defined status “Completed” was not assigned to Tasks created via “Log a Call’. Now that is performed as designed

2. Fixed an issue where the “MS Teams” location item was available in the Time Slots / Book Me dialog for users who do not have MS Graph connectivity and thus cannot use it. Now it’s no longer present there

3. Fixed an issue where an incorrect domain name was shown in the Suggested New Records section for selected emails. Now a relevant domain name is displayed there, as designed

The update also includes several minor bugfixes, UX/UI improvements, as well as customer-specific updates.

 

 

2111 HF1 and HF2 Release notes

Released on: January 30, 2022 (Fast prod environment)

 

2111 HF1 and HF2 New features and improvements

1. In Book Me and Time Slots dialogs, the MS Teams item for Teams meeting room links auto-generation is now readily available, at the top of the Location picklist. Only available for O365 MS Graph connectivity or Hybrid connectivity. Learn more…

2. Based on the customers’ requests, we’ve re-introduced the image previewing feature in attachments handling dialogs. To preview an image attached to an email: click the 👁 (Preview) icon next to it

3. Based on the customers’ requests, we implemented support for more phone number formats in the Sidebar, ensuring that formats with less than 12 digits like European ones also get processed correctly

4. Implemented a setting that allows disabling meeting notes and invitee’s Phone # conveying to an Event created with Book Me or Time Slots, to meet specific customers’ requirements

 

2111 HF1 and HF2 Bugfixes

1. Fixed a specific issue where a pre-defined status “Completed” was not assigned to Tasks created via Log a Call. Now that is performed as designed

2. Fixed the cause of an issue where the Status field did not get prefilled for new Tasks according to special DefaultsForCreate settings

 

 

2111 (Winter 2022) Release notes

Released on: December 4, 2021 (Fast prod environment)

 

Note: this major release also includes 2108 HF1 and HF2 improvements, see their descriptions in the section underneath

2111 New features and Improvements

Also see a video summary: https://vimeo.com/652890150

Meeting Scheduler (Book Me, Time Slots) improvements

1. Per a customer’s request, we optimized the layout of Book Me generation dialog fields, increasing the feature’s user friendliness. Learn more…

2. We’ve further improved Book Me availability loading performance through backend optimization. We’ve also removed the Switch to Old View button from the Booking Page

3. Another Booking page improvement: now Book Me link recipients (invitees) have the possibility to choose their preferred meeting Duration among several alternatives. There are up to 3 duration options specified by the organizer, the shortest option is default. Learn more…

4. Next Book Me feature improvement: implemented an optional possibility to allow Book Me link recipients to invite additional attendees to booked meetings, by listing their email addresses during slot selection. This is required by some customers’ business communication flows. The setting that manages this feature was put in Add-In Customization settings

5. Time Slots Booking page got redesigned. We made it simpler and more straight-forward

6. Another important Book Me feature improvement. For different reasons, some companies require to set Book me links’ lifespan; we implemented this possibility as a Special Admin setting BookMeLinkExpirationPeriod

7. Per a customer’s request, implemented an optional possibility to exclude own availability from parsing on Book Me links generation. Learn more…

8. MS Teams integration improvement for Book Me / Time Slots: implemented the possibility to auto-generate Teams meeting room links for meetings initiated via RGES Meeting Scheduler. Now it also works for Office 365 mailboxes configured via hybrid MS Graph-Exchange Web Services connectivity

9. RGES Meeting Scheduler consistency improvement for coworkers’ calendars displaying: ensured that internal attendees’ working hours are indicated on the Booking page

10. A minor Book Me dialog user friendliness improvement: re-worked Attendees list functioning to match Time Slots Attendees list

11. Starting on December 1 we’ve replaced the list of RG Email Sidebar IPs which Enterprise customers should whitelist in their corporate firewall to run the solution. Learn More…

 

Other improvements

1. Conditional un-syncing: to meet certain CRM calendars capture flow requirements, implemented the following optional configurable Calendars sync feature: depending on the value in a specific Event field, the Event gets un-synced from email client’s calendar but remains in Salesforce. The feature is managed by the special setting SalesforceEventUnsyncConditions. See the description in this article. A sample use case: after a Case gets closed, its associated Event’s status is changed to ‘vacated’ and the Sync Engine removes the matching item from end users’ mailbox calendars

2. The following language localizations are planned to be added in mid-December 2021:

  • Italian
  • Korean (South Korea)
  • Portuguese (Portugal)
  • Chinese (traditional)
  • Czech

3. A minor “Save Event” dialog usability improvement for RGES MS Outlook Add-In: implemented relevant Account pre-selection in the “Save Event” dialog if the Save button was clicked on a specific Contact in the Sidebar

4. Added Revenue Grid animated logo to RGES Outlook Add-In’s loading screen

5. For big Enterprise customers: RGES Admin panel users management got enhanced with several more bulk config actions . Learn more…

 

 

2111 Bugfixes

1. Fixed an issue where the notification regarding Customization update was not displayed in the Sidebar after Customization saving. Now the notification is displayed as expected

2. Improved the performance of initial data parsing by the Add-In: implemented parallel search by emails and Account search

3. Fixed an issue where Book Me / Time Slots could not be used via Delegated calendar access. Now Delegates with “Can Edit” rights can create Book Me / Time Slots links for calendar Delegators, as designed

4. Ensured that the field Importance setting on Customization page is processed correctly on settings saving

5. Boosted the performance of Engagement grouped clicks/opens backend data handling for Revenue Grid Sequences

The update also includes several minor bugfixes, UX/UI improvements, as well as customer-specific updates.

 


 

RG Email Sidebar 2108 (Fall 2021) Release notes

2108 Hotfix 2

Released on: November 1, 2021 (Fast prod environment)

2108 Hotfix 2 New features and improvements

1. Based on several requests, we increased the expiration date for generated Time Slots links from 14 days to 60 days after generation date, for all users

2108 Hotfix 2 Bugfixes

1. Fixed a localization issue, where translations were not applied for some card headers in RG Email Sidebar

2. Ensured that Sync engine no longer stops on attempting to process 20000 new Contacts within Sync scope

 

2108 Hotfix 1

Released on: October 6, 2021 (Fast prod environment)

2108 Hotfix 1 Bugfixes

1. Resolved an encoding issue with RG Sync Engine where special German language characters got corrupt on emails saving via RG Sync

2. Sidebar UI/UX consistency fix: resolved an issue where the “Event will be saved” notification was displayed in RG Sidebar’s header instead of “Event is saved” after performing any search action

3. Add-In Danish localization: discovered several missing component translations and added them

 

 

2108 New features and Improvements

Released on: September 04, 2021 (Fast prod environment)

1. Added support for Tasks and Contacts syncing over MS Graph connection for Office 365 accounts

2. Implemented support for mass Sync activation via Impersonating service account for MS Graph connection. This article contains instructions on how to confiture it

3. Implemented an Add-In Customization option for marking specific object fields as “Force Required”. A Force Required field is handled as mandatory for filling in when creating or modifying items via RG Sidebar. See this article for more information

>>> Click to see a screenshot <<<

 

4. Implemented an optional possibility to up-sync MS Exchange resource rooms calendars as Salesforce conference rooms (public calendars)

5. Implemented User Sync settings or Revenue Grid Admin panel logging in over Gmail OAuth 2.0 besides standard logging in over Salesforce OAuth 2.0 or Exchange/Office 365 OAuth 2.0

6. Added a Global setting for optional disabling of email Body field saving to Salesforce for at all email saving scenarios, for special business flows that exclude email Bodies saving to Salesforce

7. Book Me / Time Slots usability improvement: per several customers’ requests, implemented the possibility to configure default values to be auto-filled in Book me and Time Slots dialogs. See this article for details

8. Now Book me and Time Slots can also be configured to be used in delegated access calendars and other scenarios with granted Editor permissions

9. Another Time Slots / Book Me improvement: ensured that meeting Organizer can get invitees’ meeting detailing Notes and optionally their Phone numbers entered in the Booking page in generated confirmation email, by adding two dedicated fields to the Booking page. See this article for complete information

>>> Click to see a screenshot <<<

 

10. Meeting Scheduler Booking page performance got improved; now the Booking page loads and refreshes considerably faster

11. Added an optional possibility to prevent email server-originating updates to be applied for Read only Salesforce Events by RGES Sync engine

12. Improved loading screens and notifications displayed on product Customization settings updates

13. Now Meeting Scheduler features (Book Me and Time Slots) can be used for MS Exchange / Office 365 Shared calendars. See this article for details

14. Implemented an optional possibility to get new created Salesforce Events instantly down-synchronized to email client’s calendar. See this article for complete information.

 

 

2108 Bugfixes

1. Ensured that Sync engine no longer fails on attempting to process over 20000 Contacts within Sync scope

2. Fixed a Sidebar issue in Outlook on the Web, where info bar notification was not displayed after “Quick Save” icon clicking. Now Quick Save status is displayed as designed

3. Sync re-activation use friendliness fix: ensured that Sync engine gets started automatically after its re-activation via the “Provide access to Office 365” dialog in the Sidebar

The update also includes several minor bugfixes, UX/UI improvements, as well as customer-specific updates.

 


 

RG Email Sidebar 2105 (Summer 2021) Release notes

 

2105 Hotfix 1

Released on: July 4, 2021 (Fast prod environment)

 

2105 Hotfix 1 New features and Improvements

1. Added a unique optional possibility to link multiple Business Records to Events saved in Salesforce via RG Email Sidebar; this multilinking function is not available in Salesforce out-of-the-box.
This feature requires Revenue Grid Salesforce managed package installation and can be enabled for big Enterprise customers upon request

2. Time Slots / Book Me usability improvement: ensured that meeting Organizers see any special Notes added by the invitees who accepted the meeting in the resulting calendar notification’s Description

 

The update also includes several minor bugfixes, UX/UI improvements, as well as customer-specific updates.

 

 

2105 Major update

Released on: May 29, 2021 (Fast prod environment)

 

2105 New features and Improvements

1. Add-In loading and operations boost: improved different Add-In functions performance by excluding pre-loading of extra properties and functions:

  • Add-In loading speed was increased by over 25%
  • Different non-core Add-In functions (route components) are now loaded on-demand: Add-In cache selectively loads features when they are required by the user

  2. A Google Calendar Sync improvement. We implemented 2-way synchronization of recurring Google calendar Event series. Their syncing can be performed via color-coding or via Save button or by Autosync; syncing a single event in a series syncs the entire series.
Limitations: same as in MS Exchange; the maximum number of synced occurrences is defined by Salesforce limits. Private Google Events cannot be synced in general

3. Implemented RG Email Sidebar localization in Danish. Earlier also added Japanese and Chinese (Simplified). See this article for the full list of supported RGES UI languages

4. Revenue Engage email campaigns building improvement: implemented a Revenue Grid template selector in the Sidebar displayed next to campaign emails; the selector also applies templates to Email bodies in Compose / Reply mode in MS Outlook. In addition, users’ pre-configured Salesforce templates can be automatically added to Revenue Grid templates pool upon request

5. Based on several customers’ requests, implemented the optional possibility to auto-fill a pre-set text in the Body (Description) field in Time Slots / Book Me creation dialogs

6. Per a customer’s request, implemented the optional possibility to get new created Contacts’ Address field prefilled based on associated Account’s Address

7. We’ve implemented notifications on pending RGES Add-In updates which recommend the end users to restart the Add-In to apply an update

Regular update:

>>> Click to see a screenshot <<<

 

Specific update: Required to use a specific Add-In function, e.g. Smart Actions or Engagement tracking

>>> Click to see a screenshot <<<

 

8. RGES Admin panel Users management improvement: implemented optional auto-deletion of inactive users from RG Email Sidebar database, based on Inactive user criteria – users that did not open the Add-In and had no Sync sessions over a set period of time (6 months by default). The mechanism can be enabled for big Enterprise customers upon request

9. Per a customer’s request, implemented optional auto-deletion of users from RGES database as soon as they get removed from the customer’s Azure Active Directory. This feature only works for Orgs with MS Graph connection. It can be enabled for big Enterprise customers upon request

 

 

2105 Bugfixes

1. Book Me and Time Slots consistency fix: ensured that “Working elsewhere” and “Tentative” calendar item statuses are rendered as “Free” for Time Slots and Book Me, as expected

2. Fixed several issues with Book Me and Time Slots dialogs and the Booking page, improving their usability

3. Fixed localStorage detection for Internet Explorer 11 browser to ensure smooth Add-In running in this browser

4. Outlook for Android implementation: fixed a Sidebar UI issue where the calendar selector control on date fields did not work as expected, making the fields hard to fill in. Now it works all right

 

The update also includes several minor bugfixes, UX/UI improvements, as well as customer-specific updates.

 

 


 

 

RG Email Sidebar 2102 (Spring 2021) Release notes

 

2102 Hotfix 1 and Hotfix 2

 

2102 HF1-2 Bugfixes

1. Time Slots booking page consistency fix: ensured that the time slot that corresponds to the time link recipients click in a time slots invitation email is selected in the Booking page table, as expected

2. A minor UX fix for Book Me and Time Slots: ensured that the invitation link does not get inserted twice if the Finish button is double-clicked

3. Fixed an issue where an incorrect file size (0.00 Bytes) was displayed for the .eml (email copy) file attachment in the Sidebar. Now valid file sizes are displayed

The update also includes several minor bugfixes, UX/UI improvements, as well as customer-specific updates.

 

 

2102 major update

2102 Improvements and new features

Video summary:

>>> Click to see the video <<<

 

1. Save dialog usability improvement: based on the customers’ requests, implemented the possibility to select or unselect all retrieved related records with a single click on items saving

>>> Click to see a screenshot <<<

 

2. Implemented an optional possibility to delete Events synced in Salesforce by RGES Sync engine. This function allows the users to easily remove an item synced to Salesforce by mistake, also in bulk. To remove a synced calendar item from Salesforce: assign it the custom “Salesforce Unsync” category in MS Outlook and wait for the next Sync session

>>> Click to see a screenshot <<<

 

3. Per a customer’s request, implemented the possibility to interact with Salesforce Lightning Scheduler via Revenue Grid. See the video https://youtu.be/D6betOrxAwo to learn how to use this feature. Also see the tech background article

4. Another convenience of use Sidebar interface improvement: added a quick save button to records’ flashcards (headers) displayed in RG Email Sidebar, so now it is possible to save an email with a record with a single click, without expanding a record’s card. See this article for details

>>> Click to see a screenshot <<<

 

5. Implemented the premium Stale Thread Reminder communication enhancement feature. See this article for complete information

 

6. Implemented the possibility to synchronize Google Tasks between Gmail and Salesforce using RGES Sync. See this article for more information

 

7. Redesigned RGES Meeting Scheduler‘s booking webpage to boost its usability; now the page is also easier to use on mobile devices

>>> Click to see a screenshot <<<

 

8. MS Exchange Delegated access extended support: per several customers’ requests, implemented support for both emails and calendars handling via Delegated access, via Revenue Grid Web (Cloud) as well as Desktop implementations. Presently, the feature only works over EWS, but not MS Graph

9. Book Me feature improvement: per several customers’ requests, implemented the possibility to add time spans (buffers) between subsequent meetings organized using Book Me. This allows the organizer to take a short break and get prepared between the meetings. The span’s duration is set via a picklist in Book Me generation dialog

 

 

2102 Bugfixes

1. Fixed a rare issue that caused a false error notification “Something went wrong. Attachments not saved.” to appear under specific circumstances upon saving two or more attached files in Salesforce, even though the attachments were saved successfully

2. “Mark as SPAM” usability fix for calendar items: the button’s tooltip and notification were revised to make them more clear; also added extra notifications to clarify the flow

3. Increased RG Email Sidebar navigation user friendliness by adjusting the logic how the Back button works in several dialogs

4. Fixed an issue where the records search field became unclickable in the Sidebar

The update also includes several minor bugfixes, UX/UI improvements, as well as customer-specific updates.

 


 

RG Email Sidebar 2011 HF2 (Fall 2020) Release notes

Release date: February 1, 2020

 

2011 HF2 Improvements and new features

1. Book Me dialog improvement: added the item “None” for the Minimal Time Span field, making it easy to remove the necessity of a time span between booked meetings

2. Added the Stale Thread reminder feature for Revenue Grid integration. See this article for more information

 

2011 HF2 Bugfixes

1. A minor Book Me consistency fix: ensured that multiple booking of the same calendar slot by several invitees is no longer possible in case several invitees open the link at the same time

2. A minor Customization settings application consistency fix: ensured that pinning of “Suggested new records” in customization settings leads to the tab’s pinning in RG Sidebar

The update also includes several minor bugfixes, UX/UI improvements, as well as customer-specific updates.

 

 

RG Email Sidebar 2011 HF1 (Fall 2020) Release notes

Release date: January 4, 2020

 

2011 HF1 Improvements and new features

1. Save dialog usability improvement: based on the customers’ requests, implemented the possibility to select or unselect all retrieved related records with a single click on items saving.

2. Save dialog usability improvement: based on the customers’ requests, implemented the possibility to select or unselect all retrieved related records with a single checkbox click in the Save dialog.

3. Implemented an optional possibility to auto-save emails in Salesforce independently, without auto-creating People records or linking them to Business records; also added a corresponding Global setting SalesforceEmailAutoTrackIncludingNotShared to manage this function.

4. “Stale Thread Reminder” Revenue Grid integration feature was implemented. See this article for more details.

 

The update also includes several minor bugfixes, UX/UI improvements, as well as customer-specific updates.

 

RG Email Sidebar 2011 (Fall 2020) Release notes

Release date: December 5, 2020

 

2011 Improvements and new features

1. Now the end users can check out future product features Roadmap by opening the Sidebar’s Main menu > About screen.

2. Implemented the possibility to log in to Revenue Grid using O365 OAuth 2.0. This applies to both end user accounts and the Admin panel.

3. Max security O365 OAuth 2.0 is now also used as the only method for Exchange Impersonation service accounts data access authorizing for Office 365 mailboxes. All existing customers who use such Impersonation accounts must re-authorize the access using O365 OAuth. This switching was required because the old Impersonated access authorization method with login and password creds entry will be disabled by Microsoft in 2021.

4. Revenue Grid integration improvement: implemented Signals widget embedding into RG Sidebar as a Smart Action. It works as a link to Revenue Grid Signals page.

5. Per several customers’ requests, the text of the Customization push notification was updated, making it clearer.

6. Implemented a number of MS Graph connectivity improvements and bugfixes, incl. syncing of recurring Meetings and Appointments series and saving attached files.

7. Removed the “Sign in with Login/Password” option from the Sync settings sign in page, since now secure Salesforce OAuth authorization is now used instead for all end users.

8. A minor Book Me links generation use convenience improvement: now generated Book Me hyperlinks can be inserted behind any words, phrases, or sentences highlighted by the user in composed email’s body. The feature works in MS Outlook for Windows or Mac and Outlook on the Web, the Web (Cloud) implementation only.

9. Book Me / Time Slots time zone selector improvement: now popular time zones can be found quickly by their abbreviation, e.g. HST/HDT; AKDT; AKST; PDT; MST/MDT; CDT; CST; EDT; AST; SST; ChST; EST

10. Optimized the Add-In’s initial loading, by excluding some excessive startup jobs.

 

 

2011 Bugfixes

1. Sidebar data refresh consistency improvement: fixed a configuration-specific issue where RG Sidebar displayed Salesforce context data for a previously selected email instead of the actual one’s.

2. Fixed a rare issue that prevented saving of attached files along with emails due to a timeout in Salesforce.

3. Fixed a seldom occurring issue where the “Log a Call” dialog wasn’t opened in the Sidebar on icon clicking, instead freezing the Sidebar with the status “Initializing…”

The update also includes several minor bugfixes, UX/UI improvements, as well as customer-specific updates.

 

 


 

 

RG Email Sidebar 2008 (Summer 2020) Hotfix 2 Release notes

Release date: October 5 2020

Improvements and new features

1. RGES Sign Up Wizard page was re-designed for extra usability.

2. Implemented the possibility to edit the fields of already saved Enhanced Email messages via the Sidebar: SFDC records linked to the email (Related To): both WhatID People Records and WhoID Business Records, Subject, Body, and other key ones. In this scenario, the email gets deleted and then re-created in Salesforce.

3. The text of the customization push notification was updated, to make it more clear.

The update also includes several minor bugfixes and UX/UI improvements.

 

Bugfixes

1. Fixed a rare issue where an operation timeout error prevented attached files saving via the Add-In.

2. Fixed a minor UI issue where the number of related Opportunities was not indicated on Account detailed card’s Related tab.

 


 

RG Email Sidebar 2008 (Summer 2020) Release notes: notable improvements and fixes

 

Improvements and new features

1. Implemented MS Graph secure API support for working with MS Office 365 data. Presently, this mechanism is optionally applied for several Enterprise customers. See this article for complete information.

2. Implemented an optional possibility to log in into RG Email Sidebar using Office 365 OAuth 2.0 instead of Salesforce OAuth. It can be used for both end user accounts and the Admin panel. Presently, it’s available for big Enterprise customers.

3. Made the Book Me/Time Slots selection dialog more mobile-friendly; now clicking on the “Suggested time slots” link summons a “Confirm a meeting” pop-up dialog instead of opening the calendar table.

4. Ensured automatic force-stopping of sync sessions if Sync was stuck for a specified number of days, by implementing a corresponding mechanism.

 

 

Notable fixes

1. Fixed an issue where under specific circumstances emails belonging to a selected thread got auto-saved linked to the User instead of a relevant Opportunity. Now linking works as designed.

2. Fixed a specific issue where the Save dialog did not list related records if the “Save email…” button was clicked too quickly after dialog opening.

3. Fixed an issue where all-day Events downsynced from Salesforce to Gmail calendar were converted into 5pm-5pm Events instead of 12pm - 12pm ones. Now all-day events downsyncing works as designed.

The update also includes several less significant bugfixes, back end and front end performance optimizations, minor UX/UI tweaks, etc.

   

Knowledge Base updates

 

New articles

 

Updated articles


 

RG Email Sidebar 2005 (Spring 2020) + Hotfix 1 Release notes

 

Improvements and new features

 

User interface/user experience improvements and Rebranding

1. Due to development of a new products line and marketing focus expansion

Product users are not affected by the rebranding in any way, it’s the same use conditions, the same set of functions, plus an updated interface and extra features.

 

2. RG Email Sidebar Sidebar user interface got tweaked, the following controls were slightly moved or changed for increased usability

  • The key controls layout in the header was updated as follows. This results in a better compatibility with mobile devices

 

  • Navigation was improved by adding Sidebar screen/card names and moving the navigation controls to the top of the Sidebar  
  • Similarly, the Cancel and Save/Create buttons and the Show only important fields checkbox previously put at the bottom of various dialogs have been relocated to the Sidebar’s header

 

  • The Menu icon was moved to the left-hand side of the header and the Menu is now implemented as a dedicated screen instead of a dialog, so it’s easy to use on mobile devices

 

3. Released an advanced Salesforce managed package that ensures maximum RG Email Sidebar integration with Salesforce. The package also includes essential visual components elements (Salesforce Canvas panes), for the best use experience it should be installed for all RGES users in an Org by the local Salesforce Admin, along with the older Invisible Suite package. More information here.

 

4. Implemented several new convenient RGES customization settings: Notify when email is opened, Hide Chatter, Do not allow attaching .EML files to objects, Do not allow to work with email templates, Do not allow to search objects in LinkedIn, Support Case Assignment Rules, Support Lead Assignment Rules, Edit email body in Save dialog. See this article for more information.

 

5. RG Email Sidebar Classic view has been discontinued as obsolete for all end users. See this article to learn how to use RGES Adaptive view.

 

6. (Desktop MSI implementation only) A drag and drop signature-to-contact processing mechanism was implemented; it allows to quickly populate a new Contact’s fields by selecting the signature of an email and then dropping it into RG Email Sidebar. What fields can be extracted based on a signature: First/Last name
Address
Title
Email
Phones (if multiple - assign according to Contact’s phone fields)
Account

 

7. User-initiated records search via RG Email Sidebar got improved: now when viewing search results the users also see secondary record fields besides the Name field; this helps to identify different records with identical names.

 

8. [Revenue Engage integration] Implemented a setting RevenueGridConfiguration that allows to enable or disable Revenue Engage access controls in RG Email Sidebar.

 

9. Implemented an optional “Edit email on saving” feature available for big Enterprise RGES customers which is managed via Customization settings. The feature allows editing saved emails’ bodies (Description) in the Saved dialog, for example to remove sensitive information. Limitations: 1. only emails saved in Read mode, 2. does not support HTML formatting, 3. unavailable for Enhanced Emails, i.e. only Task descriptions can be edited. In addition, Email bodies exceeding the field’s limit (32k characters by default) get auto-truncated.

 

10. Implemented an optional possibility to track and save emails from/to a secondary email address used by a contact, based on a corresponding custom secondary email field added in Salesforce.

 

11. The automatic email notification “Action required - Sync suspended” was improved to make it more informative for the recipients. Now it includes specific required action steps and illustrations.

 

12. Save email/Save event flow improvement based on a customer’s request: now previously selected or already linked related objects are also pre-selected when an item gets saved with another record retrieved via RG Email Sidebar search.

 

13. A minor improvement of the Save Email/Save Event dialog, now clicking on a related record’s header in the dialog toggles the checkbox which manages record linking.

 

14. Another Save email/Save event dialog’s usability improvement, now the Linked Records selector uses the convenient clear/select checkboxes logic instead of the “Remove” button.

 

15. Another Save email/Save event dialog user friendliness improvement: updated the labels related to records linking selector to make them more informative.

 

16. Updated the labels in RG Email Sidebar Synchronization settings, improving their informativity.

 

17. Implemented the possibility to differentiate between emails saved by the users via the Save button (Read and Compose modes) and emails auto-saved by RGES Sync engine, using a custom Salesforce field AddInEmail.

 

18. The Save email/Save event button was disabled in RG Email Sidebar for all Delegated calendar access scenarios in the Web (Cloud) RG implementation.

 

19. All references to SpringCM document management system in RG Email Sidebar and its documentation have been changed to DocuSign, due to SpringCM rebranding.

 

20. Ensured automatic force-stopping of sync sessions if they were stuck for a certain number of days, by implementing a corresponding mechanism.

 

Chrome Extension for Gmail improvements

 

1. Gmail Calendar events handling improvement: implemented the possibility to set default Gmail events’ reminders over Revenue Grid Sync.

 

2. Gmail calendar handling improvement: based on the customers’ feedback, we implemented the possibility to assign different colors for colorcoding Events to be synced by RG Email Sidebar. Also note that the color-marking way to sync Gmail calendar event is now disabled by default and it can be enabled by request for big Enterprise RGES customers.

 

 

Engagement tracking panel improvements

 

1. Added displaying of minutes in Engagement tracking details to allow the users to know specific time when the email was opened by a recipient. Also changed the label and the font of notifications counter.

 

2. Engagement tracking panel improvement: now it is possible to reset the new engagement notifications counter by Ctrl pressing + double-clicking the Engagement tracking icon in the Sidebar’s bottom toolbar.

 

3. Another Engagement panel improvement: implemented an optional possibility to auto-pin (mark as important) in Engagement panel all external (not in-org) emails with auto-inserted tracking code. The new Customization setting used to manage that is “Notify when email is opened”.

 


 

Notable fixes

 

1. Fixed an issue that occurred in configurations which use Person Accounts, resulting in a Sync issue “Can not select a person account”.

 

2. Fixed an issue with processing of user-defined “Email domains blacklisted from syncing” values involving aliases (with [+] in the address). Now they are handled as designed.

 

3. Fixed an issue where an incorrect set of objects was linked to a saved email or event after extra objects to link were added using search in the Saved email/Save event dialog. Now only specifically selected objects from search are linked.

 

4. Fixed an issue that prevented RG Sidebar logon with Salesforce creds for some of end users (the “SimpleWebClient concurrent use” exception).

 

5. Fixed an issue where some labels and messages in various RG Email Sidebar components remained in English after switching to another localization. Now they are translated.

 

6. Fixed an issue where the bottom item in the related records search results list of the Save email/Save event dialog was sometimes not displayed.

 

7. Fixed a specific issue where the latest clicked Opportunity was displayed in the “Related to” field of the clones for emails after saving the email link to various objects.

 

8. Fixed an issue where Salesforce all-day events were synchronized as 5pm - 5pm events in Gmail calendar. Now they are synced as proper Gmail all-day events.

The update also included a number of other less significant bugfixes, back end and front end performance optimizations, minor UX/UI tweaks, etc.

 


 

2002 Hotfix 1 Release Notes

 

Improvements and new features

1. Due to development of a new products line and marketing focus expansion

  • Solution gets rebranded to Revenue Grid
  • Invisible.io gets rebranded to RevenueGrid.com

Product users are not affected by the rebranding in any way, it’s the same use conditions, the same set of functions, plus a slightly updated interface and extra features.

2. We added a related records selection mechanism implemented as checkboxes to the Save Email/Save Event dialog; it works in the same manner as the checkboxes removed from the Sidebar‘s home screen.

 

3. Implemented an additional Customization setting that regulates Engagement notifications displaying for emails to external (not in-org) contacts with auto-inserted tracking code; the setting is called “Notify when email is opened”. When it is enabled, notifications in SCC Sidebar’s bottom toolbar will be displayed when the tracking code is triggered by the recipients of all such emails, as if they were marked as Important in the Engagement panel by the user.

4. Improved wording in several Save Email/Save Event dialogs’ fields labels.