Optional Revenue Grid features list¶
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[The article is work-in-progress]
These Global settings are normally not available to local admins and can only be adjusted on request sent to RG Email Sidebar Support; please describe in detail your specific preferences and use cases in the request. These settings regulate various aspects of Add-In / Chrome Extension and synchronization functioning and are applied as custom features to meet specific customer needs. Contact us to get the full list of global RG Email Sidebar settings.
Finally, besides regular sync adjustments, RG Email Sidebar offers special synchronization settings to meet your company’s specific preferences - syncing calendar items as other object types besides events and one-way synchronization options.
Auto-sync Outbound (Sent) or Inbound (Inbox) emails only¶
There is a sync pattern adjustment setting available for big Enterprise RGES customers that allows to limit emails auto-syncing scope to Outbound (Sent) or Inbound (Inbox) messages only.
Linking email attachments to Salesforce Business records besides the Task/Email message object¶
This special feature that can be enabled on request sent at Revenue Grid support Team allows linking of email attachments to other objects besides Salesforce Tasks or Email messages, via the Related To field.
In the latest RG Email Sidebar the SalesforceEmailLinkContentToBusinessObject setting is enabled for all instances by default. That means email attachments saved in Salesforce as Content Files will be linked to related business records besides the Task/Email Message object in Salesforce.
Calendar items handling¶
SalesforceEventAutoTrackIncludingNotShared (0 = disabled, disabled by default). By default, to be saveable in Salesforce an MS Outlook Meeting or Gmail event must have at least one relevant Business or People record to link it to. Enabling this setting makes it possible to save in Salesforce calendar items which have no relevant Business or People records for linking, which is the case if, for example, the email addresses/domains of all invitees are blocklisted from syncing.
CalendarAvailabilityTerm: sets the time span in the future for which a user’s calendar availability is parsed when the Book me feature is used; 365 days by default.
ServiceEventSafeDescriptionSync: allows to disable the Safe Description feature for an Org or for individual end users.
The Global setting ServiceEventDeletionStrategy was introduced to manage automatic removal of calendar items from MS Exchange / Office 365 or Gmail calendar by RGES Sync if they were deleted from Salesforce calendar by the users.
The ServiceSyncNotRespondedInvitations setting is used to enable or disable syncing in Salesforce of inbound meetings which were left unresponded or were declined by the invitee (who is an RGES user). Some companies require that in order to get meetings registered in Salesforce even if they were not explicitly accepted. If this setting is disabled, an attempt to sync in Salesforce of a not-responded or declined meeting results in a sync error “ISE-013: Meeting for attendees cannot be synchronized until the organizer synchronizes it.”
Auto-create objects for unresolved invitees or recipients (auto-resolving)¶
When emails or calendar items received from or sent to unresolved (previously not registered in Salesforce) email addresses are saved in Salesforce by assigning them the Salesforce category or moving them to the Salesforce emails folder, RG Email Sidebar can automatically create corresponding objects in Salesforce to link the matching Tasks/Email messages or Calendar Events to. Object types which can be created in these cases: Leads or Contacts. To request this feature for your Org, send a detailed request to Revenue Grid support team, describing your preferences.
SalesforceContactAutoCreateAccount: RG Email Sidebar will auto-create corresponding Accounts on sharing a Contact from a previously not registered company; enabled by default.
SalesforceContactAutoLookupAccount: relevant Accounts are automatically retrieved to be linked to auto-created Contacts; enabled by default.
SalesforceEventSmartAutoSharing – when this setting is set to 1 (enabled), the list of meeting attendees gets re-synced with Salesforce on every sync session. That is required to get invitees added to the list later registered in Salesforce. If it is set to 0 (disabled), the attendees list gets upsynced to Salesforce only once, on the meeting’s initial sharing.
The SalesforceEventInviteEmployeeOnly special setting allows to exclude external (outside of Org contacts) meeting attendees from being synced in Salesforce by RGES Sync and getting meeting invites. It is set to 0 by default, change to 1 to enable external attendees from syncing and invitations sending.
An augmented objects auto-resolving mechanism was added, enabled by the global setting SalesforceSmartCreateUnresolvedObjects (disabled by default). How this pattern works: If there’s a match with an attendee’s email address domain in: a) an Account’s website field and b) a Contact linked to the Account, RGES creates a Contact linked to the Account with this match. Note that popular personal email domains (gmail.com, outlook.com, etc.) are excluded from this pattern: no Contacts are auto-created for meetings sent or received from addresses on these domains.
If the Create Person accounts setting is enabled in RGES global settings, Person accounts are created instead of Contacts. If there’s no Account match found to create a Contact and Create Person accounts is disabled, then a Lead is created.
And another added augmented objects auto-resolving mechanism is available, managed by the global setting SalesforceEmailCreateAllUnresolvedRecipients (disabled by default). How this pattern works: if enabled, Accounts and Leads/Contacts are created for all auto-saved incoming and outgoing emails for which no matching Person/Business records are found in Salesforce.
Instant Sync (sync auto-forcing)¶
InstantSyncEnabled: disable/enable RGES Insta-sync.
TriggerSyncOnAdd disable/enable Insta-sync triggering on calendar items creation in MS Outlook Desktop or On the Web version/Gmail
TriggerSyncOnUpdate disable/enable Insta-sync triggering on calendar items updating in MS Outlook Desktop or On the Web version/Gmail
TriggerSyncOnDelete disable/enable Insta-sync triggering on calendar items deletion in MS Outlook Desktop or On the Web version/Gmail
Salesforce objects handling¶
SalesforceAddinCustomization: disable/enable the local Admin’s ability to set the default (initial) customization to be applied for new RGES users or after a reset to default customization. More information here.
Gmail Extension Adjustments¶
GoogleDisableDriveAttachments (RGES Chrome Extension for Salesforce and Gmail only) – this setting allows to define whether files attached to emails as Google drive links could be shared in Salesforce. Google Drive files sharing via RGES is enabled by default (set to 0); when set to 1, Google drive files sharing is disabled. This setting is used by those customers who prefer not to authenticate RGES access to their Google Drive files, for any considerations.
GoogleCalendarLastActivityTimeSpan (set to 15 by default). Defines the time span in the past from the current date over which color-marked Gmail calendar events get synced in Salesforce. This is necessary to delimit the range of the sliding time window which applies RGES Extension’s events color-marking to events, see point ( 3 ) in this article for more information. After the events pass out of the range they regain the color-marking they had previously, if any.
Typical product features config¶
Typical Add-In Config
|Meeting Scheduler Time slots Book Me||Enabled||Medium to high|
|Engagement (track email opens)||Enabled||Medium to high|
|CRM Email Templates||Enabled||Seldom|
|Quick access to recent Salesforce reports||Enabled||Seldom|
|Include internal contacts into search results||Disabled|
|Linking email attachments to Salesforce Business records besides the Task / Email message Object||Disabled|
|Creation/modification of records||Enabled||High|
|Custom objects usage||Customization||High|
|Customization for end-users/admins||End-users when smaller companies, admins for larger||High|
Typical Sync config
|Link to Opportunities||Enabled||Medium|
|Smart description||Disabled||Nice to have when enabled|
|Prefilling of special fields by RG (e.g. mark a field ‘Created by RG’ if a record was created by RG)||50/50||Nice to have when enabled|
|Mark inbound/outbound emails in some custom fields||50/50||Nice to have when enabled|
|Enhanced email vs. Tasks usage||50/50||Either way, depending on the requirements|
|Auto-Saving||50/50||Enabled for most|
|Auto Track correspondence threads||50/50||High|
|Email Body Cropping||Disabled||Seldom|
|Save the .eml copy of an email as attachment||Enabled||Seldom|
|Auto-Create Unresolved recipients as Leads or Contacts||50/50||Nice to have when enabled|
|Saving Calendar Items manually via Add-In|
|Internal meetings auto-syncing||Disabled||Medium|
|Recurrent events auto-syncing||Enabled||Medium|
|Linking event attachments to Salesforce Business Objects besides the Event Object||Disabled|
|Auto-Create Unresolved Meeting attendees as Leads or Contacts||50/50||Nice to have when enabled|
|Safe Description feature||Enabled||Usually used|
|In case you have required fields on Event Object in Salesforce, specify field API name and exact value that should be set as default for Synchronization Engine||Disabled|
|Auto Sync Salesforce Tasks to Outlook Tasks||50/50||Seldom|
|Auto Sync Salesforce Contacts to Outlook Contacts||Enabled||Medium to High|
|Return on Investment||Enterprise only||Used by big customers|
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