How to Export Email Message or Calendar Event and Forward It to the Support Team¶
For users of the Email Sidebar on:
2 min read
In some cases, the Revenue Grid support team can ask you to provide the exported Email message or Calendar event to check its additional properties. This will help our team to investigate the synchronization issues and handle the problem promptly and efficiently.
This short guide will help you to export items from the MS Outlook desktop version installed on your device.
Export email message¶
1. Open the email message you need to export and go to File.
2. In the opened menu, select Save As.
3. In the Folder pane (1) on the left-hand side of the opened Save As dialog, choose the location where you want to save the file.
The File name box (2) is prefilled by default with the email’s subject, but you can change the file name if you want to.
In the Save as type box (3), make sure to select Outlook Message Format – Unicode type and click the Save (4) button to finish the export.
>>> Click to see an animation <<<
Export calendar event¶
1. Open the calendar event you need to export and go to File.
2. In the opened menu, select Save As.
3. In the Folder pane (1) on the left-hand side of the opened Save As dialog, choose the location where you want to save the file.
The File name box (2) is prefilled by default with the event title, but you can change the file name if you want to.
In the Save as type box (3), select Outlook Message Format – Unicode type and click the Save (4) button to finish the export.
>>> Click to see an animation <<<
Compress to archive¶
Note
Compressing your files to an archive ensures that the RG support team gets them intact and unchanged
To compress the files to an archive, right-click the files, and select Send to > Compressed (zipped) folder.
A new zipped folder (archive) with the same name will be created in the exact location as the files are.
Forward the archive to the RG support team¶
Forward the created archive containing the exported email message / calendar event to the support team in the reply or in a newly composed email message.
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