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Revenue Inbox Sidebar pinning mechanics explained


RI Add-In‘s Sidebar can be β€œpinned” on the right-hand side of MS Outlook user interface next to processed emails in both Desktop and Outlook on the Web implementations. β€œPinning” means set to be opened automatically for emails or calendar items viewed or composed by the users. Automatic Sidebar opening is MS Outlook Calendar is only available in the customized Revenue Inbox MSI (Desktop) version.

RI Outlook Add-In’s Sidebar can be pinned for emails in the following configurations of MS Outlook:

  • Office 365 C2R (Click-to-Run) Outlook 2016 or later for Windows (build 7668.2000 or later for users in the Current or Office Insider Channels, build 7900.xxxx or later for users in Deferred channels)
  • Outlook 2016 or later for Mac (version 16.13.503 or later)
  • or or opened in your web browser; in this configuration the most efficient way to interact with RI Sidebar is to fix its icon for quick viewing
  • In MS Outlook for Mac and Revenue Inbox MSI implementation RI Sidebar pinning works in a basic manner (no separation for inspector and explorer windows)


The Sidebar cannot be pinned for emails in:

  • MS Outlook 2016 for Windows that was installed from an .MSI package
  • MS Outlook Desktop versions earlier than 2016 build 7668.2000

Thus it should be opened by clicking the Open Revenue Inbox icon in Outlook ribbon for every selected email or calendar item.



RI Cloud Implementation: inspector and explorer windows pinning state separated

Separate Outlook Sidebar pinning mechanisms are used in two different view modes explained below. If the Sidebar is pinned for automatic opening in one mode, it will not be auto-opened in another mode.

These types are:

1. Inspector MS Outlook view: when an email is selected in the Inbox or Sent folder and displayed in MS Outlook main pane

2. Explorer MS Outlook view: when an email is opened in a separate window by double-clicking on it or by composing a new email, a replying, or forwarding

This separation allows the end users to set Sidebar pinning according to their preferences in different contexts.


If you close the Sidebar by clicking the x icon in its upper right corner, the actual pinning state will be lost



RI for Gmail and Salesforce Chrome Extension‘s Sidebar pinning

Due to Gmail web user interface Sidebar rendering peculiarities, in Gmail interface there is no special pin function: the RI Extension’s Sidebar is either opened or closed.


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