Skip to content

Unable to Share or Get Customization Settings on RGES Customization Page

For users of the Email Sidebar on:


1 min read


Salesforce Administrator User Profile (Salesforce User License) as well as Standard User Profile or Standard Platform User Profile (Salesforce Platform License) can share (push) their RGES Customization settings with colleagues or get Customization settings from a colleague on RGES Customization page. See this article for details.

If after clicking on the Get customization settings from a colleague or Share my customization settings with colleagues button on RGES Customization page, you cannot to see the list of eligible users in your Org, this issue most probably emerged due to incorrect Salesforce User Profile and User License settings.

To resolve the issue, request your local Salesforce Administrator to check the validity of User Profile and User License configurations. See the following Salesforce articles for details: article 1 and article 2.


Get back to us
We would love to hear from you!