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Managing Email Sidebar Customizations

For users of the Email Sidebar on:


5 min read


As a RG Email Sidebar Admin or user with special permissions, apart from being able to set up your own customization, you can push and retrieve customizations to and from your colleagues. You can push customizations individually or to all RG Email Sidebar users in your Salesforce Org.


please note that in the latest RG Email Sidebar updates customization settings can also be exported to / imported from a .json file. To do that, open Customization page and click More▼ at the top of the page, then select Import from a file or Export to a file



The older approach which is recommended for RG Email Sidebar mass deployment and administration, is pushing/retrieving the settings directly from user to user.


Pushing your customization to other users in your Salesforce org

To push your customization to your colleagues, do the following:

1. Click the Menu button on the home screen and then click Customization


2. On the Customization page, click Share my customization settings with colleagues

3. By default, the Share my customization settings with colleagues screen displays all Salesforce users that are visible to you based on your permissions. Select the Only users of RG Email Sidebar checkbox to only display users who logged in to RG Email Sidebar with their Salesforce credentials (or users who received a pushed customization at least once)


Save your customization before pushing it to other users. If you modified your customization without saving it, these changes will not be reflected in the recipient’s Add-In / Chrome Extension


4. Use the search box to filter by Salesforce User Profiles or by name


5. Select the user(s) you want to push your customization to from the list. Tick the Select all checkbox to choose all users on the list



You can also apply filters to define which users to export a customization to, using to user name, email address, or profile type


6. Click the button {Number} Selected users to push your customization to selected users. or, to push your customization to all users in your Salesforce org, click All users in Salesforce org


8. Now RG Email Sidebar will schedule a customization pushing job. The wait time depends on server load and on the number of users getting the customization and it may take long


You can close the Customization settings window after initiating a customization push, the pushing will be running in the background on server side and you will receive an email notification when it is complete, and the customization recipient(s) will receive a notification in their RG Email Sidebar Add-In / Chrome Extension and will be asked to restart Outlook. After Outlook restart, the pushed customization will be fully applied to their Add-In / Chrome Extension




Retrieving a pushed customization

To retrieve existing customizations from your colleagues, do the following:

1. On the Customization page, click Get customization settings from a colleague

2. Select the Only users of RG Email Sidebar checkbox to only view Salesforce users with RG Email Sidebar accounts (or users who received a pushed customization at least once)

3. Use the search box to filter by Salesforce user types or by name or select the user from the list


4. Click on a user to retrieve their customization


We recommend saving your customization in its current state before retrieving your colleague’s settings - that way you will be able to discard all changes and revert back to your original customization If you accidentally selected a wrong user or if the customization does not suit your needs


5. Wait while RG Email Sidebar updates the settings

6. Click Save in the top-right corner of the page to apply changes


7. To discard any changes made to your customization, click Discard changes before saving. Once the customization is saved, you can only reset to default customization settings

Once the synchronization is complete, restart Outlook to view the changes.


Retrieving customizations is not an ongoing process - any further changes the exporter makes to their customization settings will not be reflected in the importer’s RG Email Sidebar Add-In / Chrome Extension, that is, customization gets imported in its current state and it will not be updated automatically. To use the updated customization, the importer must retrieve it from the Get customization settings from my colleague dialog once more


Default Customization Settings

If you have changed some of the above described settings and the resulting Add-In / Chrome Extension behavior does not meet your preferences, you can always revert to the default behavior by clicking the button Reset to default settings at the top of Customization page. The default set of settings is defined specifically for your RG Email Sidebar implementation by Revenue Grid and the local Admin; during a reset all object-specific and Add-In / Chrome Extension behavior settings are reverted to their default values. User-specified settings can be backed up and recovered from another user in the same organization using the mechanisms described in the above section of this article.
Also note that the local RGES Admin may reset customization settings to default for a group of users. See this article to learn how.


After resetting to default settings, make sure to click the Save button in the upper right corner of the customization settings window to apply it. Otherwise the retrieved default settings will not be applied


Configuring the Default (Initial) Customization

In the latest RG Email Sidebar updates the default (initial) set of customization settings can be defined by the local Admin, to be applied right after the Solution is installed or after customization is reset to default by clicking the Reset to default settings button in Customization page header. This feature enables quick uniform management of settings for different user categories and facilitates restoring product functioning after unwanted adjustments were made in the settings.


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