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Monitoring Synchronization Statistics and Connection Statuses

For users of the Email Sidebar on:


1 min read


RG Email Sidebar logs items synchronization statistics and monitors connection statuses between Salesforce and MS Exchange. You can analyze this information and perform the necessary follow-up activities if any problems occur.

To view this information, go to Sync dashboard page. Here you will find:



  • The statistics of the last synchronization session, including the information about the number of synchronization issues (if any)
  • The Salesforce and Microsoft Exchange connection statuses

You can also use the Dashboard control the synchronization process:


  • To stop RG Email Sidebar from synchronizing data, click Pause.
  • To force the synchronization to start immediately, click Force sync


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