Monitoring Synchronization Statistics and Connection Statuses¶
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RG Email Sidebar logs items synchronization statistics and monitors connection statuses between Salesforce and MS Exchange. You can analyze this information and perform the necessary follow-up activities if any problems occur.
To view this information, go to Sync dashboard page. Here you will find:
- The statistics of the last synchronization session, including the information about the number of synchronization issues (if any)
- The Salesforce and Microsoft Exchange connection statuses
You can also use the Dashboard control the synchronization process:
- To stop RG Email Sidebar from synchronizing data, click Pause.
- To force the synchronization to start immediately, click Force sync
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