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User Registration Wizard

For users of the Email Sidebar on:

 

5 min read

 

To sign up for a RG Email Sidebar user account, contact our Support team for personalized Registration Wizard link and follow the Wizard’s steps through RGES sign up process.

Important

To use the Registration Wizard, make sure that any adblocking extensions/plugins in your web browser are disabled for the Registration Wizard’s web page and refresh the page; some scripts used by the wizard are incompatible with adblockers so if you do not disable them you will see a blank page

The wizard will guide you through the following steps:

 

Step 1: CRM

Specify Your Salesforce Account

 

To allow RG Email Sidebar to work with your Salesforce data, you can either

1. Authorize Salesforce data access for RG Email Sidebar (with OAuth 2.0) or

2. Enter your Salesforce login credentials in RG Email Sidebar so they will be used when the Add-In / Chrome Extension accesses Salesforce

Note

For extra security, authorizing Salesforce data access for RG Email Sidebar with OAuth is the preferred method – rather than entering your Salesforce login and password directly – because this way you will ensure that your Salesforce password is only kept in your notes and no extraneous services have it stored. Besides, you will not have to re-authorize RG Email Sidebar access to Salesforce data in case you change your Salesforce password

 

1. Authorizing RG Email Sidebar to Access Salesforce

  • To authorize RG Email Sidebar to work with your Salesforce data, click the Salesforce logo and then enter your Salesforce username and password or select your previously logged in Salesforce user account (Saved usernames) in the login.salesforce.com OAuth window that will appear.
     

In the screenshot above, a standard Salesforce OAuth window is shown. Note that this window may look differently depending on your Salesforce Org’s configuration.

 

  • To log in to Salesforce Sandbox (an isolated environment with Salesforce data used for testing, learning how to use the CRM, and experimenting with its features), select the Yes, I use Salesforce Sandbox checkbox and specify the sandbox suffix in the box that appears. Then click the Salesforce logo and enter your username and password or select your previously logged in account in the OAuth windows.

 

  • To log in to your Salesforce Community Cloud (Customer Community or Partner Community) account, select the My Customer/Partner Community checkbox and enter your community URL. Then click the Salesforce logo and enter your username and password or select your previously logged in account in the OAuth window.

     

2. Entering Your Salesforce Credentials Manually

If you want to enter your Salesforce account credentials manually to be stored in RG Email Sidebar, do the following:



1. On the right-hand side of the page, in the Login box, enter your Salesforce username

2. In the Password box, enter your Salesforce password

3. (optional) If you need to submit a Salesforce security token (it was emailed to you after you set up your Salesforce account, or after a password reset), use the corresponding box

4. If you want RG Email Sidebar to log in to your Salesforce Sandbox, select the Yes, I use Salesforce Sandbox checkbox and enter the sandbox suffix in the box that appears

5. Click Next to proceed to the wizard’s second step

 


 

Step 2: Mail

Specify Your Mailbox Account

Set your Office 365, MS Exchange / Outlook.com, or Gmail account that will be used with RG Email Sidebar. Here, again, either direct authentication with password or OAuth is used.



Login for Office 365 users

To log in to your Office 365 account, click the Office 365 logo and enter your login credentials in the “Sign in to your account” dialog box that appears.



Login for Microsoft Exchange users

If you are using an on-premises installation of Microsoft Exchange, or your Exchange server is hosted by a third-party provider, or you are using the Outlook.com mail service, click the circle with Exchange logo on the right and enter the following information:

 

1. In the Email to sync box, enter your email address

2. In the Password box, enter the password for your Exchange account

3. In some configurations, you may be required to provide your Exchange user name. In this case, please enter it in the User name box. This name usually consists of your domain name followed by a backslash and your account ID (for example, if your domain is “work” and your Windows account ID is “johndoe,” you enter “work\johndoe”)

4. Usually RG Email Sidebar finds the required EWS endpoint URL automatically, but in case it was not found or you need to enter one manually, select the Do not use Autodiscover… checkbox and enter the Exchange Web Services endpoint URL in the box that appears


  1. Click Next to proceed to the final wizard step



Login for Gmail users

1. To log in to your Gmail account, click the Google logo and enter your login credentials in the sign in dialog box that appears

2. On the next page, grant all permissions required by Revenue Grid


The standard set of 10 permissions that RG Email Sidebar obtains for every Gmail user on provisioning:

  • Associate you with your personal info on Google
  • See your personal info, including any personal info you’ve made publicly available
  • See your primary Google Account email address
  • See, edit, create, and delete all of your Google Drive files
  • See, create, and delete its own configuration data in your Google Drive
  • See, edit, download, and permanently delete your contacts
  • See, edit, share, and permanently delete all the calendars you can access using Google Calendar
  • See and edit your email labels



2. Click Continue to finish logging in


Important

Please note that the set of permissions cannot be adjusted, RG Email Sidebar architecture requires all requested permissions to run. The privacy and security of accessed Google data are guaranteed under RG Email Sidebar Privacy and Security policies. In case some of the permissions are not granted, the Sync Engine will fail with an error “ISGC-004: Authorization error. Contact your administrator for Google services”. For this reason, please make sure that the full set of permissions is granted

 


 

Step 3: Almost Ready

Select Data Your Want to Synchronize
On the last wizard page, select what record types you want to synchronize – appointments, tasks, or contacts – by toggling the corresponding switch buttons.

 
Appointments and Tasks

Revenue Grid synchronizes appointments and tasks that meet the following criteria:

  • Of which you are the owner
  • Which are not completed
  • Which occurred over the past two weeks or are scheduled for the future

 

Contacts

For contacts, you can click Customize and select what kind of contacts you want to be synchronized:

 

  • All available contacts
  • Only my contacts
  • Only contacts from the specified Salesforce view (list views are views you can create in Salesforce which contain a specific set of contacts). RG Email Sidebar automatically retrieves the list of views available for your contacts so you can pick one that suits you best.




Note

When using a custom Salesforce view, select a view that includes contacts for which you are the owner. Otherwise, new contacts that you will save from Exchange to Salesforce may later be removed (filtered) from Exchange because they do not belong to the selected view



Record Count Limits
RG Email Sidebar indicates the number of records per record type to be synchronized between your Exchange mailbox and Salesforce. Note that some RG Email Sidebar plans have a limit on the maximum number of synchronized records. Once the limit is reached, RG Email Sidebar will limit the number of records retrieved from Salesforce to your MS Exchange.

Example: Suppose you have 15,000 contacts in Salesforce and your RG Email Sidebar plan allows for up to 10k records sync. If you synchronize only contacts then 10,000 out of 15,000 will be synchronized between Salesforce and Exchange. RG Email Sidebar will retrieve the newest 10,000 contacts based on their creation date.

Once done, click Finish to complete the registration and configuration process. RG Email Sidebar will trigger initial synchronization in the background and install the RG Email Sidebar Outlook Add-In for the compatible email clients.

   






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