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How to Uninstall All Product Components from Your System

For users of the Email Sidebar on:

 

2 min read

 

If you want to stop using RG Email Sidebar, you need to:

  1. Remove the RG Email Sidebar Add-In from your email application
  2. Stop the sync process in RG Email Sidebar

Your account will be automatically deactivated approximately one month after you perform the steps below. If you want to have your account deactivated, please send a corresponding request to our Support team.

Tip

Also refer to this FAQ entry for detailed information on custom folders and categories associated with RG Email Sidebar

 

Removing the RG Email Sidebar Add-In (Web/Cloud implementation)

To remove the RG Email Sidebar Add-In from Microsoft Outlook for Windows, do the following:

  1. Click File and then click Manage Add-ins.
  2. In the list, select RG Email Sidebar for Salesforce and click the Minus (Uninstall) button

 

To remove the RG Email Sidebar Add-In from Microsoft Outlook for Mac, do the following:

  1. Click Manage Apps in the upper right corner of the window
  2. In the list, select RG Email Sidebar for Salesforce and click the Minus (Uninstall) button

 

To remove the RG Email Sidebar Add-In from Office 365, do the following:

  1. In Mail, in the Settings menu, click Manage add-ins
  2. Select the “My add-ins” category, find RG Email Sidebar for Salesforce and turn off the switch

 

 

Uninstalling RG Email Sidebar Add-In (Desktop/MSI implementation)

Removing the Add-In installed from an MSI package (please refer to the corresponding section of this article for more information) follows the regular procedure of uninstalling Windows applications:

1. Press ⊞ Win+R to open the Run dialog;
2. Enter appwiz.cpl in the dialog to open Windows Programs and features;
3. Type smart in the Search Programs and Features search bar on the right-hand side;
4. Right-click on RG Email Sidebar for Salesforce.com Add-In and select Uninstall.

Please note that MS Outlook should be closed when the Add-In is being uninstalled.

 

 

Stopping Synchronization

Note that if you do not stop RGES synchronization after removing the Add-In, your emails and events will still be synchronized between your MS Exchange and Salesforce, according to the patterns you previously had, including the custom Salesforce categories. To suspend Revenue Grid synchronization, do the following:


1. Open the RG Email Sidebar Add-In in MS Outlook Desktop or On the Web version


2. Click the ☰ Menu button in RG Email Sidebar and select Sync settings



3. Click ❙❙ Pause on the General tab of the new Sync Settings page, or on the Dashboard of the legacy Sync Settings page (depending on the appearance of your Sync Settings page)












 

 

Full Sync Engine Disabling

RGES sync component can be completely disabled by the local admin (for Enterprise implementations) or by request sent to our Support team. Sync also gets auto-disabled if you change or remove your access authentication credentials; in this case synchronization will carry out ten MS Exchange connection attempts. If all of them fail, you will get a corresponding automatic warning notification by email; later, all your customization and synchronization settings will be reset to default and the custom Salesforce Emails, Salesforce Tasks, Salesforce Contacts folders will be removed from MS Outlook (the Add-In will not be removed automatically).




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