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How To Open Sync Engine’s Dashboard (Sync Settings)



If the Sync settings access page is displayed as a blank window, make sure to disable any adblocking browser extensions (e.g. Adblock Plus or uBlock Origin) for this page and then reload it. This is required because the page uses some scripts which are also used by web ads


Synchronization Dashboard is a configuration tool used to set up or customize Revenue Inbox sync functioning locally, to get a detailed overview of your Revenue Inbox usage, and to troubleshoot issues. In the Dashboard, you can:

The Dashboard’s functions and Sync settings are mostly identical for MS Exchange/Office 365 and Gmail accounts, with the exception of several MS Exchange specific functions.


>>> Click to see a screenshot <<<


To open Sync Dashboard:

1. Open the Revenue Inbox Add-In / Chrome Extension in MS Outlook Desktop or On the Web version or Gmail
2. Click the Menu button in Revenue Inbox Add-In / Chrome Extension and select Sync settings, or Set up Sync to activate RI Sync Engine first

>>> Click to see an animation <<<


3. Next, you may also need to sign in over secure Salesforce OAuth 2.0 or Exchange/Office 365 OAuth 2.0 or Gmail OAuth 2.0 in a browser page that appears, depending on your RI Org’s configuration



Force RI Sync

On the Dashboard, to get your data synchronized quickly, you can initiate a sync session ahead of the one-per-30-minutes schedule. To do that:

  • Open Sync dashboard
  • Click Force Sync



The Sync session will not be initiated instantly, but within 1-3 minutes. Additionally, please note that there is a limit on how often Sync forcing can be initiated



Pause RI Sync

If you need to pause RI sync for any reason, you can do that from the Dashboard as well. To do that:

  • Open Sync Dashboard
  • Click Pause


Note that when RI Sync is paused or suspended due to an error, a number of key Revenue Inbox features are unavailable. Please refer to this table for more information.


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