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How to Manage Tasks (Classic view)

 

2 min read

 

You can save new tasks to Salesforce or save existing tasks between Salesforce and your mail application. Task reminders are saved too, so that you do not forget anything important as you are walking out the door.

Saving a Task in Salesforce

You can save a task with Salesforce by doing one of the following:

  • When creating or editing a task, assign it to the β€œSalesforce” category or place it to the β€œSalesforce Tasks” folder in your tasks

 

  • In the RG Email Sidebar Add-In / Chrome Extension, in the New list, select Task. After you create the task, it will be automatically saved in Salesforce and (in Outlook) assigned the Salesforce category

You can also access tasks stored in Salesforce by doing the following:

  • In your tasks, go to the β€œSalesforce Tasks” folder

 

Editing a Task

You can edit task details by doing one of the following:

  • In the RG Email Sidebar Add-In / Chrome Extension, in the record card, click Task (or Tasks) and then click the task you want to edit

 

  • Open the task in Outlook and edit the task details. If this task is assigned to the β€œSalesforce” category or located in the β€œSalesforce Tasks” folder, your changes will be automatically synchronized with Salesforce

Note

Changes that were made to the task via the RG Email Sidebar Add-In / Chrome Extension will appear immediately in Salesforce; however, changes made via Outlook will appear in Salesforce only after the next synchronization

  Opening a Task in Salesforce

To open a task in Salesforce, do the following:

  1. In the RG Email Sidebar Add-In / Chrome Extension, in the record card, click Task (or Tasks)
  2. For the task you want to edit, click the arrow and then click Open in Salesforce

 

   


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