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How to Set Up the Chrome Extension for Salesforce and Gmail



With Revenue Inbox for Salesforce and Gmail Chrome browser extension, you can access and update any relevant Salesforce data – Emails, Events, Contacts, Tasks, Accounts, etc. right from your Gmail mailbox opened on any device that can run Google Chrome browser. See this article to learn how to use the Extension’s Sidebar interface. After installing the extension, please refer to Using Revenue Inbox for Salesforce and Gmail for information on how to use Revenue Inbox with Gmail.
RI for Salesforce and Gmail works with both Gmail and Google Workspace (G Suite). The Chrome Extension’s updates get installed automatically, that does not require any actions from the end users.



A full mass RI deployment scenario for Enterprise Gmail / Google Workspace (G Suite) RI users by the local Admin is available for Windows systems. See these articles for details: Chrome Extension mass deployment via Active Directory and Gmail Users Mass-Provisioning



Revenue Inbox for Salesforce and Gmail is not a standalone application, it only works in Gmail web interface opened in Google Chrome or a Chromium-based browser



To start using Revenue Inbox for Salesforce and Gmail, do the following


Alternatively, you can complete the online RI Registration wizard‘s steps in Chrome browser to set up the Chrome Extension


1. Add the Revenue Inbox for Salesforce Extension to your Google Chrome

To add the Revenue Inbox for Salesforce Extension to your Chrome or Chromium-based browser:

      1.1. In the Google Chrome browser, open this Chrome Web Store link

>>> Click to see a screenshot <<<


      1.2. Click the button Add to Chrome, then click Add extension in the confirmation dialog that will appear


2. Sign in to Gmail and grant Revenue Inbox permission to work with your Gmail and Google Calendar data



Handling of your email/calendar and CRM data by Revenue Inbox Chrome Extension for Gmail is based on the same set of Privacy and Security principles as Revenue Inbox Add-In for MS Outlook Desktop or On the Web version


To grant Revenue Inbox permissions to interact with your Google account, do the following:

       2.1. After signing in to Gmail, open the Revenue Inbox Extension by clicking the Revenue Inbox icon in the tab one the right-hand side.

       2.2. In the extension’s pane, click Sign in to my Google account.

>>> Click to see a screenshot <<<


      2.3. The Choose an account dialog will appear, select your account in it.

>>> Click to see a screenshot <<<


      2.4. Provide the Extension access to your Gmail data by clicking Allow in Gmail data access confirmation dialogs 1-8 which will appear

Google Permissions Set Customization

This eight step permissions authorization process was implemented to meet some RI customers’ specific functional and security requirements, so Revenue Inbox can be configured to access only specific types of Gmail data: Emails, GoogleDrive files, Calendar, Contacts, Calendar, Tasks, etc.
Note that each permission is required to provide a specific Revenue Inbox function, so if some permissions are not granted the corresponding features become unavailable


The complete list of required permissions:

>>> The complete list of required permissions <<<

The standard set of 11 permissions that Revenue Inbox obtains for every Gmail user on provisioning:

  • See, edit, create, and delete all of your Google Drive files
  • See, create, and delete its own configuration data in your Google Drive
  • See, edit, download, and permanently delete your contacts
  • See, edit, share, and permanently delete all the calendars you can access using Google Calendar
  • See and edit your email labels
  • Manage drafts and send emails
  • Read, compose, and send emails from your Gmail account
  • Associate you with your personal info on Google
  • Create, edit, organize, and delete all your tasks
  • See your personal info, including any personal info you've made publicly available
  • See your primary Google Account email address


>>> Click to see the dialogs' screenshots <<< 1.









Next, you can review and change the access permissions you granted, via the following final dialog

>>> Click to see a screenshot <<<


Next, you will see a Login successfully completed! window and get a notification email “Security alert: Revenue Inbox was granted access to your Google Account” as a confirmation.


If, for any reason, you will need to revoke Revenue Inbox extension’s access to your Gmail data, you can disable it by going to Apps connected to your account, selecting the extension and then clicking Remove


3. Authorize the Revenue Inbox Chrome Extension to access your Salesforce data


To grant the Revenue Inbox Extension permissions to work with your Salesforce data, do the following:

      3.1. Open the Revenue Inbox extension by clicking its logo in the toolbar on the right-hand side of your Gmail box interface

      3.2. Select Connect to Salesforce (to work with your actual Salesforce data).


Or, if you want to work with Salesforce Sandbox (a copy of your production environment used for testing and development) or a Customer/Partner Community environment, click on Sign in to Salesforce Sandbox or My Customer/Partner Community respectively.


       3.3. In the Salesforce SSO Login window that appears, select or enter your Salesforce credentials and click Log In (or Log in to Sandbox, if you are going to use Salesforce Sandbox environment)

>>> Click to see a screenshot <<<


You are set to use Revenue Inbox for Salesforce in Gmail. For detailed information on how to use the extension, see this article.


Unlike Revenue Inbox implementation for MS Exchange/Office 365/Outlook on the web, Revenue Inbox Chrome extension does not require additional email access authorization for synchronization to run, so it will be active right after you set up the extension



How to Remove the Extension from Chrome

Refer to this Google Chrome Support instruction to learn how to remove the extension from your Chrome browser.


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