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How to Install and Run the Solution for Office 365 Mailboxes




If you are a local administrator rolling out Revenue Inbox for multiple users in your org, you can make use of Add-In mass deployment mechanisms.


For a description of all available installation (from an .MSI file or a manifest .XML file/URL) and logon (Sandbox, Customer/Partner Community, Single Sign-On) options, please refer to this article.


I. Install Revenue Inbox Add-In via Installation Wizard

It is the the recommended way to install the Cloud (Web) product implementation for Office 365 mailboxes, via Revenue Inbox Installation Wizard

1. Open the Wizard’s page in your web browser and click Enable for Office 365


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2. You will be directed to Revenue Inbox Add-In’s page in Microsoft AppSource.
On this page, click GET IT NOW, then enter email address of the Office 365 account you want to install the Add-In for and sign in via standard O365 login dialog

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3. Select the standard “I give Microsoft permission …” checkbox in the dialog and click Continue to grant Microsoft permission to use/share your basic mail account information for Revenue Inbox Add-In

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4. You will briefly see a redirect window

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Now the Add-In is installed for your mail account.

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After you install the Add-In this way, it will also be added to your MS Outlook (desktop) with the corresponding MS Exchange user account logged in.


Before using the Revenue Inbox Add-In in MS Outlook Desktop on Windows, please make sure that you have the latest version of MS Edge installed, since it is used to render the Revenue Inbox Sidebar.



II. Revenue Inbox logon


RI logging on is not instant: depending on the number of email messages in your mailbox and items in your calendar it may take several minutes to log on, since on logging on RI needs to match all your existing correspondence and calendar items with your Salesforce records. That is only performed once per account.

Before you start, please make sure that you have an active Salesforce account and an Office 365 account and you got your login credentials for these services at hand.
After Revenue Inbox Add-In has been installed in your Office 365, you need to open the Sidebar in MS Outlook and log on to the Add-In.

1. To open the Sidebar:

  • click the Open Revenue Inbox button in MS Outlook Desktop ribbon


  • or, if you are using Outlook on the Web (,, refer to this article to learn how to open the Sidebar


  2. Next, log on to RI Sidebar:

     2.1. Click the Connect to Salesforce button. A browser window with Salesforce OAuth page will be opened.


     2.2. Enter your Salesforce credentials on the page or select a previously saved account’s username and click Log In.


In the screenshot above, a standard Salesforce login window is shown. Note that this OAuth window may look differently, depending on your Salesforce configuration.


At this point you may also need to confirm this access via Salesforce 2-factor authentication.


     2.3. Now you need to authorize Revenue Inbox to work with your Salesforce data, by clicking Allow in the following dialog window:



Revenue Inbox accesses and handles the end users’ email and CRM data in a most secure and private manner, according to our Privacy and Security guarantees, so allowing this data access is safe.


3. The next setup step to complete before you can use all Revenue Inbox features is to activate Revenue Inbox synchronization by authorizing it to access your Office 365 data.

In the latest Revenue Inbox updates you can easily do that right after your first log on to RI Sidebar, via the following screen:


    3.1. Click Connect to Office 365

    3.2. Enter your login credentials in the Office 365 login window opened in your browser


If you are using several different email boxes for your correspondence (not aliases), make sure to authorize RI Sync for the same email box as one for which you installed the Add-In, otherwise the Sync engine functions will work incorrectly even though RI Sync will appear to be running.


    3.3. Click Accept in the Permissions requested dialog. At this point you may need to confirm this access via Office 365 2-factor verification.

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Note that if the Sync activation is skipped, a number of key Revenue Inbox features performed by RI Synchronization will be unavailable.


Refer to this article to learn what emails and calendar items you have in MS Exchange/Office 365 will be auto-saved in Salesforce after activating Revenue Inbox synchronization if you enable the corresponding settings (calendar items auto-sharing, emails auto-sharing).



III. (Admins only) Install the managed packages in Salesforce

To enable the full scope of features offered by Revenue Inbox several minor adjustments must be made in your Salesforce Org’s configuration; installing the Revenue Inbox managed package and Invisible Suite managed package allows to accomplish that quickly and effortlessly. Follow the above links for complete information about the packages.


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