Resolve an error with rendering the Canvas application in Salesforce¶
[admin-level article]
[managed package]
In some cases, users cannot access any Salesforce widgets added by the Revenue Grid managed package. Instead, they see the following error message:
Ooops, there was an error rendering Canvas application [InvisibleSuite].
You don’t have permissions to view application [InvisibleSuite]. Please contact your system administrator to grant you access to this application.
This issue is caused by a lack of permissions/authorizations for the user or a group of users to access Revenue Grid widgets (InvisibleSuite is an old brand name of Revenue Grid)
To provide the necessary permissions to such users:
-
Log in to Salesforce Lightning with admin credentials
-
Click on the Gear ⚙ icon and select Setup
- In the Quick Search field, type “App Manager”
-
Find Revenue Inbox for Salesforce on the list
-
Click on the down arrow button
-
Click Manage
-
On the newly opened page, scroll down to the Profiles section
-
Click Manage Profiles
-
Select User Profiles that should be able to access RG widgets. Make sure to include the User Profile to which belong the users who faced the error described above.
-
Click Save to enforce the changes
After granting the required access permissions to the affected user profiles, users can access RG widgets and work with them in Salesforce as expected.