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How to generate tenant URLs

1 min read

Introduction

For some procedures, such as setting up Revenue Grid’s Sales Widgets or configuring the Revenue Grid Salesforce Scheduler Adapter, you may need to set up your tenant URLs. This article explains how to generate them.

If you encounter any issues, please contact our support team for assistance.

What are tenant URLs

Revenue Grid tenant URLs are critical configuration values used to establish connections between your Salesforce instance, Revenue Grid services, and email system. These URLs ensure seamless communication between Revenue Grid integration components.

There are three tenant URLs:

  • RevenueGridTenantUrl: Central entry point for managing Revenue Grid-related data and integration logic.
  • ServerSyncTenantUrl: Specific to the Revenue Grid Sync Engine.
  • AddinTenantUrl: Specific to the Revenue Grid Email Sidebar.

How to generate tenant URLs

  1. Open the RG Email Sidebar and click the Menu icon ().

  2. Select Sync settings.

  3. On the page that appears, locate the address bar at the top. It displays the page address.

  4. Select the address starting with https and ending with .com. Ignore everything after .com, including /. This is your RevenueGridTenantUrl.

  5. To generate the ServerSyncTenantUrl, add -sync to the address before .revenuegrid and the / after .com.

  6. To generate the AddinTenantUrl, add -addin to the address before .revenuegrid.

At the end, you should have URLs that follow this pattern:

  • RevenueGridTenantUrl:

    https://[your tenant].revenuegrid.com

  • ServerSyncTenantUrl:

    https://[your tenant]-sync.revenuegrid.com/

  • AddinTenantUrl:

    https://[your tenant]-addin.revenuegrid.com

Important

Ensure the following:

  • There is a slash / at the end of the ServerSyncTenantUrl value.
  • There is no slash / at the end of the RevenueGridTenantUrl value.

Otherwise, users will not receive Revenue Grid Widget content, and no error message will indicate the issue.