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Revenue Inbox Sidebar pinning mechanics explained

Office 365 Google


For end users’ convenience, the RI Add-In‘s Sidebar can be “pinned” on the right-hand side of MS Outlook (both Desktop and Web/O365 implementations) user interface – that is, set to be opened automatically for emails or calendar items viewed or composed by the users. Automatic Sidebar opening is MS Outlook Calendar is only available in Revenue Inbox MSI (Desktop) implementation.

RI Outlook Add-In’s Sidebar can be pinned in the following configurations of MS Outlook:

  • Office 365 C2R (Click-to-Run) Outlook 2016 or later for Windows (build 7668.2000 or later for users in the Current or Office Insider Channels, build 7900.xxxx or later for users in Deferred channels)
  • Outlook 2016 or later for Mac (version 16.13.503 or later)
  • or opened in your web browser; in this configuration the most efficient way to interact with RI Sidebar is to fix it in place
  • In MS Outlook for Mac and Revenue Inbox MSI implementation RI Sidebar pinning works in a basic manner (no separation for inspector and explorer windows).


The sidebar cannot be pinned in:

  • MS Outlook 2016 for Windows installed from MSI and MS Outlook Desktop versions earlier than 2016 build 7668.2000, thus it should be opened by clicking the Open Revenue Inbox icon in Outlook ribbon for every selected email or calendar item



RI Cloud Implementation: inspector and explorer windows pinning state separated

In Revenue Inbox Cloud implementation, both in MS Outlook Desktop and Outlook on the web, RI Sidebar pinning state is separated for the two different MS Outlook window types. These types are:

1. Inspector MS Outlook window: when an email is selected in the Inbox or Sent folder and displayed in MS Outlook’s main pane (other folders are not processed)

2. Explorer MS Outlook windows: when an email is opened in a separate window by double-clicking on it or by composing a new email, a replying, or forwarding

This separation allows the end users to set Sidebar pinning according to their preferences in different contexts.


If you close the Sidebar by clicking the x icon in its upper right corner, the actual pinning state will be lost.



RI for Gmail and Salesforce Chrome Extension‘s Sidebar pinning

Due to Gmail web user interface Sidebar rendering peculiarities, in Gmail there is no pin function per se: the RI Extension’s Sidebar is either opened or closed.


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